FAQ

What is Cords®?

Cords® is a Scandinavian design brand creating refined power solutions for modern homes, offices, and public spaces. We combine minimalism, functionality, and sustainability to transform everyday power products into long-lasting design objects.

Where is Cords® based?

Cords® is based in Stockholm, Sweden, with all products developed according to Scandinavian design principles.

Where are Cords® products made?

Cords® products are designed by Viktor Lundberg in Stockholm, Sweden and manufactured by carefully selected partners in China.

Where can I purchase Cords® products? 

We currently offer our products online at Cords.com. 

 

Products & Usage

What products does Cords® offer?

Our collection includes:

  • Cubical C1 – Magnetic power extender with USB-C Power Delivery (65W)

  • Circular C2 – Adjustable circular power extender

  • Squared S1 – Magnetic multi-socket power extender

  • Cylindric UX1 – High-power USB-C GaN charger (165W)

  • USB-C Cord A1 - Fast Speed USB-C Charging Cable (100W)

Each product is designed to integrate naturally into both private and professional environments.

Which type of power sockets do Cords® products use? 

All Cords® products are currently using Type F sockets, which is the standard within the EU aside from Great Britain and Switzerland. Cords® products are also compatible with Type E sockets, as used in France, Belgium and Poland.

Are Cords® products suitable for offices and public spaces?

Yes. Cords® products are designed for continuous everyday use in:

  • Homes

  • Offices & conference rooms

  • Hotels & hospitality

  • Creative studios and public environments

They combine certified electrical safety with durable materials and refined aesthetics.

Can Cords® products be mounted?

Selected products feature integrated neodymium magnets, allowing them to be mounted under desks, on metal surfaces, or with included mounting plates for a clean and organized setup.

Safety, Quality & Certifications

Are Cords® products safe to use?

Yes. All Cords® products are developed and tested according to strict European safety standards.

What certifications do Cords® products have?

Depending on the product, certifications include:

  • CE

  • RoHS & REACH compliance

  • TÜV certification

Safety and reliability are fundamental to every design decision we make.

Shipping

Visit our shipping policy here to get all info regarding shipping. 

Will I receive tracking information?

Yes. Once your order has shipped, you will receive a confirmation email with tracking details.

I didn’t receive my order confirmation och shipping details.

Sometimes emails may end up in the spam folder. If you can’t find it there, reach out to us at hello@cords.com and we will help you out. 

Payments

Check out our payment information page here to find all information regarding payments and payment options. 

Is it safe to pay on cords.com?

Yes. All payments are processed through secure, encrypted payment providers that meet industry security standards.

Can I change or cancel my order after completing the purchase? 

Contact us at hello@cords.com and we may be able to change or cancel your order. The order is automatically handled by our logistics center and they may have already collected and shipped your order. 

How do I use my discount code? 

You can enter your discount code during the check out process before you pay your order.



Returns & Refunds

Can I return a product?

Yes. You may return unused products within 30 days of receiving your order, in accordance with EU consumer law.

Read more in our return policy here

Read more in our refund policy here

 

Support & Contact

How do I contact Cords® support?

You can reach us at:

hello@cords.com

or view all contact options on our contact page here

What are your support response times?

We aim to respond within:

  • 1–2 business days for all support inquiries

During peak periods, response times may be slightly longer, but we always strive to get back to you as quickly as possible.

Looking Ahead

Will Cords® release new products?

Yes. We continuously develop new products, colors, and variations, always guided by timeless design, functionality, and sustainability.